Every Channel. One System.
Insurance happens everywhere—online, at the kitchen table with an agent, in the field after an accident. Claims come by app, by mail, by fax. Your systems need to handle all of it without breaking.
Single-source publishing. Field and office unified. Claims processing accelerated.
The Challenge
Insurance documentation spans channels and contexts:
Field agents work offline. Rural areas. Disaster sites. Customer homes. Connectivity isn’t guaranteed.
Paper persists. Signed applications. Mailed claims. Faxed documents. It’s not going away.
Speed matters. Claims delayed are customers frustrated. Applications stuck are sales lost.
Accuracy is everything. Wrong policy details. Missed conditions. Incorrect payouts. Errors are expensive.
Systems are siloed. Policy admin. Claims. Underwriting. Customer service. Each has its own view.
How Publish Helps
Field-Ready Forms
Agents work where customers are:
- Forms work offline on tablets
- Paper backup always available
- Sync when connectivity returns
- Same data destination either way
Sell and service anywhere.
Claims from Any Channel
Customers report losses their way:
- Mobile app with photo capture
- Online forms with document upload
- Paper claims mailed in
- Phone claims captured by staff
All flow to the same claims queue.
OCR for Paper
Paper claims don’t mean manual processing:
- Scanned documents recognized
- Data extracted accurately
- Validation applied automatically
- Straight to adjudication queue
First notice of loss in minutes, not days.
Policy System Integration
Connect to your core systems:
- Read policy data to populate forms
- Write claims data to processing systems
- Support existing workflows
- No platform replacement required
Document Generation
Produce what customers and regulators need:
- Policy documents from underwriting data
- Declarations pages on demand
- Claims correspondence automated
- Compliance documentation complete
Use Cases
Applications
New business. Renewals. Endorsements.
- Field agents capture complete applications
- Online direct-to-consumer flow
- Paper applications from partners processed
- Underwriting data validated at entry
Claims
First notice. Supplemental information. Documentation.
- Multi-channel intake unified
- Photo and document attachment
- Status tracking for customers
- Adjuster assignment automated
Policy Service
Address changes. Coverage modifications. Beneficiary updates.
- Self-service online
- Agent-assisted in person
- Paper requests processed
- All update the policy record
Inspections
Property surveys. Loss assessments. Renewal inspections.
- Mobile-ready inspection forms
- Photo capture integrated
- Offline capability for field work
- Data syncs to underwriting/claims
Compliance
State filings. Rate documentation. Producer records.
- Required forms maintained
- Version control for regulations
- Audit trail complete
- Distribution tracked
What You Get
For Customers
- File claims any way they prefer
- Faster processing, less waiting
- Clear communications
- Status visibility
For Agents
- Sell and service anywhere
- Forms work offline
- Less paperwork back at the office
- More time with customers
For Operations
- Single queue for all channels
- Paper processed automatically
- Fewer errors to correct
- Measurable throughput gains
For IT
- Connects to policy admin
- Standard integration patterns
- Self-hosted option
- Maintainable long-term
The Numbers
Before Publish:
- 3-5 days to process paper claims
- Multiple data entry points
- Field agents tied to office for paperwork
- Channel-specific backlogs
After Publish:
- Paper claims processed same-day
- Single point of capture
- Field work truly mobile
- All channels flow together
Complete the Loop with Spatial
Some insurance work is inherently spatial:
- Property inspection — Buildings documented in 3D
- Risk assessment — Facilities evaluated visually
- Claims investigation — Accident reconstruction
- Asset management — Insured property portfolios
When your needs extend to 3D, Spatial is ready.
Get Started
Insurance that works in the field, online, and on paper. Every channel, one system.