Serve Every Citizen. Process Every Submission.
Government serves everyone—including those without internet, those who prefer paper, and those who need accessible formats. Your systems need to work for all of them.
Single-source publishing. Paper and digital unified. Accessible by default.
The Challenge
Public sector organizations face unique constraints:
Multiple channels required. Not everyone has internet. Not everyone can use a screen. Paper forms aren’t going away.
Accessibility is mandatory. WCAG compliance. Screen reader compatibility. Multiple languages. Not optional.
Archival requirements. Records retention measured in decades. Formats must remain readable.
Legacy system integration. Existing databases. Established workflows. Can’t rip and replace.
Budget constraints. Every dollar scrutinized. ROI must be clear.
How Publish Helps
Unified Paper + Digital
Write once. Generate web forms for online submission and PDF forms for paper. Both capture to the same database.
- Citizens choose their channel
- Staff process all submissions the same way
- No duplicate data entry
- No channel gets left behind
Accessible by Default
Publish generates accessible outputs automatically:
- Web forms — WCAG 2.1 AA compliant
- PDF documents — Tagged for screen readers
- Multiple formats — Same source, different outputs
- Language variants — Maintain translations from single source
Accessibility isn’t an afterthought. It’s built in.
OCR for Paper Returns
Citizens mail paper forms. Publish processes them:
- Scanned forms recognized automatically
- Field positions known precisely (we generated the form)
- Data extracted and validated
- Flows to your database like digital submissions
No manual data entry. No transcription errors.
Archival-Ready
Government records last generations:
- PDF/A output — ISO-standard archival format
- Open formats — No proprietary dependencies
- Version history — Complete audit trail
- Source preservation — Markdown files version-controlled forever
Your records will be readable in 50 years.
Integrate, Don’t Replace
Connect to your existing systems:
- Your database (SQL, whatever you have)
- Your identity provider
- Your document management system
- Your workflow tools
We’re a layer, not a replacement.
Use Cases
Permit Applications
Building permits. Business licenses. Event permits.
- Application form on the website
- Same form printable for walk-in applicants
- All submissions in one queue
- Status updates automated
Benefits Enrollment
Social services. Assistance programs. Registration.
- Complex eligibility forms simplified
- Supporting document upload
- Paper applications from field offices processed automatically
- Integration with case management
Public Records Requests
FOIA. Open records. Transparency.
- Request forms standardized
- Tracking automated
- Response documents generated from templates
- Redaction workflows supported
Regulatory Filings
Business registrations. Annual reports. Compliance documents.
- Structured data capture
- Validation at submission
- Database of record updated automatically
- Confirmation documents generated
Citizen Feedback
Surveys. Comments. Service requests.
- Multi-channel collection
- Paper surveys from community meetings captured
- Sentiment and data aggregated
- Reports generated automatically
What You Get
For Citizens
- Choose paper or digital—both work
- Accessible formats for all abilities
- Clear, consistent forms
- Faster processing, less waiting
For Staff
- One system for all submissions
- No manual data entry from paper
- Fewer errors to correct
- More time for actual service
For IT
- Connects to existing infrastructure
- Open standards, no lock-in
- Self-hosted option for sensitive data
- Maintainable by your team
For Leadership
- Measurable efficiency gains
- Accessibility compliance built in
- Audit trail for everything
- Budget-friendly ROI
The Numbers
Before Publish:
- 40% of submissions still on paper
- 15 minutes average to key in a paper form
- 3% error rate in manual entry
- Weeks to update forms across channels
After Publish:
- Paper processed automatically
- Seconds to capture, not minutes
- Near-zero transcription errors
- Update once, deploy everywhere
Complete the Loop with Spatial
Some government work is inherently spatial:
- Permit visualization — Building permits on the map
- Infrastructure management — Utilities, roads, facilities as digital twins
- Planning and zoning — 3D models of proposed developments
- Asset tracking — Fleet, equipment, property in space
When your needs extend to 3D, Spatial is ready.
Get Started
Government that works for everyone. Digital and paper. Accessible and efficient.